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Accessibility Statement (Family Information Service)

This accessibility statement is for the Buckinghamshire Family Information Service (BFIS) directory and Buckinghamshire Family Information Service microsite.

As a minimum, you should be able to:

  • Zoom in up to 300% without problems.
  • Navigate most of the website using just a keyboard.
  • Operate most of the website using a screen reader.

For information on how you can adjust your browser settings or use assistive technology to help you use our website, visit AbilityNet.

How accessible this website is and are partially compliant with WCAG 2.1 AA standards.

However, we are constantly working to improve both our compliance and the experience of our users.

We know that some parts of the microsite and directory are not fully accessible:

  • some images do not have good alternative text
  • some duplicated element IDs
  • some reference IDs are not unique
  • some links are not clearly identified
  • some hidden elements have focusable content
  • some container elements appear empty
  • some headings are not structured
  • some insufficient colour contrast

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you within 20 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this microsite. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

There are several ways to contact us:

  • [email protected] for all information, advice, and support assistance
  • [email protected] for all questions or queries concerning our microsite, directory or social media
  • Social platforms Facebook or Twitter
  • 01296 382 246
  • If you would prefer to visit us in person please contact us by one of the above channels, let us know if you require any assistance or specific requirements when you visit and we will be happy to organise a meeting with you.

Technical information about this website’s accessibility

The Buckinghamshire Family Information Service is committed to making its directory and microsite accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This microsite is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to issues listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

There are a number of accessibility features which we are not able to resolve due to the technical limitations with our directory and microsite. (Check with BC)


Some of our PDFs and other documents are essential to providing our services. For example, we have PDFs, or links to PDFs, with information on how users can access our services, for statutory information and forms published as Word documents.

We plan to either fix these or replace them with accessible HTML pages as new long-form HTML templates become available.


This microsite contains video content that does not have appropriate text or audio alternatives.

Online maps and mapping services

Where online maps are an option in our directory and cannot be made accessible, we do provide essential information in an accessible digital manner as a text.

Non-compliance with the accessibility regulations

Some images do not have good text alternatives

Images on some pages do not always have suitable image descriptions. Users of assistive technologies may not have access to information conveyed in images. This fails WCAG 2.1 success criterion 1.1.1.

Duplicated element IDs

Some elements on our webpages do not have a unique ID attribute. We are working to resolve this with help from our developers. (4.1.1)

Some links in the footer of these microsites are difficult to distinguish from surrounding text. This fails WCAG 2.1 success criterion 1.4.1.

Hidden element has focusable content

Some elements are hidden from focus for assistive technology but are keyboard navigable which could confuse users of screen readers. This fails WCAG 2.1 success criteria 1.3.1 and 4.1.2.

Container element appears empty

List elements on our search pages contain attributes that may cause them not to be displayed to users of screen readers. This fails WCAG 2.1 success criteria 1.3.1 and 5.2.5.

Headings are not structured

Headings on some pages do not follow a logical structure. This fails WCAG 2.1 success criteria 2.4.6.

Insufficient colour contrast

The colour contrast of text on some pages does not meet requirements. This fails WCAG 2.1 success criteria 1.4.3.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services and statutory information, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or other documents we publish will meet accessibility standards. Where we are unable to publish accessible documents we will provide alternative methods to access this information.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


Maps, but we do provide essential directory information in an accessible format such as the service record.

Third-party content

Where we choose to feature third-party content or functionality on our microsite and directory, we are responsible for ensuring it meets accessibility standards.

However, we are not responsible for the accessibility of third-party platforms or content that is neither funded nor developed by us, or under our control.

This includes:

  • third party websites that we link to from this microsite or directory and any other digital channel
  • social media platforms

What we’re doing to improve accessibility

We used a combination of methods to test the accessibility of our directory and microsite:

  • automated software (Siteimprove) to crawl and find accessibility issues on our microsite
  • manual sampling and testing of services to find issues that software might miss

The test was carried out by our directory developers FutureGov


We plan to improve the accessibility of our microsite and directory. All new content published will be fully accessible.

Preparation of this accessibility statement

The directory and microsite were last tested on 4 March 2021 and reviewed on 19 May 2021.