What to do if you're not happy

If you are unhappy with the resolution from the previous page below is information about raising a formal complaint and mediation.

If you have not been able to resolve your concerns using one of the methods listed above, you can raise a formal complaint by contacting the Buckinghamshire Council feedback team.

If you plan to take your concerns to the First-tier Tribunal (SEND), you first need to contact an independent mediation adviser and get a certificate to show you spoke with them.

You can use an independent, unbiased mediation service by calling Global Mediation on 0800 064 4488.

This service is free of charge.

After speaking with a mediation advisor, you can decide if you would like to go to a mediation meeting.

If you do not wish to go through with mediation, the mediation adviser will send you a certificate within 3 days, confirming that mediation advice has been given.

If the council is not able to help resolve your concerns, you can contact the First-tier Tribunal (Special Educational Needs and Disability).

The First-tier Tribunal can help with appeals against decisions made by the council, including a refusal to:

• assess a child’s education, health and care (EHC) needs
• make a statement of their special educational needs (SEN)
• reassess their SEN
• create an EHC plan
• change what’s in a child’s SEN needs statement or EHC plan
• maintain the statement or EHC plan

Read more about the First-tier Tribunal (SEND).