Health and SEND

If you are not happy with the health support your child with special educational needs or disabilities (SEND) has been given, you can make a complaint:

If you have a concern about the care or treatment your child is currently getting, you should try to resolve the issue informally by speaking to a member of staff directly involved with the treatment, or their manager, as this is often the quickest way to put things right.

To compliment or complain about health services provided by Buckinghamshire Healthcare NHS Trust, contact the Patient Advice and Liaison Service (PALS). This could be for services such as paediatrics, therapies and nursing.

To compliment or complain about health services provided by Oxford Health NHS Foundation Trust, contact Oxford Health NHS Foundation Trust.

To make a compliment or complaint about South Central Ambulance Service, visit their website.

To make a compliment or complaint about Frimley Health NHS Foundation Trust (Wexham Park Hospital only), you can contact Frimley Health NHS Foundation Trust.

You should first contact the practice, as this is often the quickest way to put things right. They will have their own complaints procedure. If that does not work, you can contact the Integrated Care Board to complain or give feedback.

The NHS complaints procedure cannot be used to deal with complaints about private medical treatment you have paid for. It also can't be used for events for which you are already taking legal action.

You can also contact Healthwatch Bucks. They are an independent organisation whose role is to ensure that health and social care services put the experiences of people at the heart of their work.