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Health and SEND

Make a complaint about health services

If you are not happy with the health support your child with special educational needs or disabilities (SEND) has been given, you can make a complaint:

Current care or treatments

If your concern is about the care or treatment your child is currently getting, you should try to resolve the issue informally by:

  • speaking to a member of staff directly involved with the treatment, or their manager, as this is often the quickest way to put things right
  • contacting the patient advice and liaison service (PALS), who provide information, advice and support to patients, families and carers

Complaints about Buckinghamshire Clinical Commissioning Group

Local health services are commissioned or organised by the Buckinghamshire Clinical Commissioning Group (CCG).

To make a complaint about CCG, contact PALS.

Complaints about health providers commissioned by the CCG

Buckinghamshire Healthcare NHS Trust

To complain about health services provided by Buckinghamshire Healthcare NHS Trust – such as paediatrics, therapies and nursing – contact PALS.

Oxford Health NHS Foundation Trust

To complain about health services provided by Oxford Health NHS Foundation Trust – such as Child and Adolescent Mental Health Services (CAMHS) or continuing care – contact PALS.

Complaints about South Central Ambulance Service

To make a complaint about South Central Ambulance Service, you can:

Frimley Health NHS Foundation Trust

To make a complaint about Frimley Health NHS Foundation Trust (Wexham Park Hospital only), you can:

Complaints about your GP, dentist, pharmacist or optician

You should first contact the practice as they will have their own complaints procedure.

If that does not work, you can contact NHS England:

The NHS complaints procedure cannot be used to deal with complaints about private medical treatment you have paid for, or events for which you are already taking legal action.