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Health and SEND

Make a compliment or complaint about health services

If you are not happy with the health support your child with special educational needs or disabilities (SEND) has been given, you can make a complaint:

Current care or treatments

If your concern is about the care or treatment your child is currently getting, you should try to resolve the issue informally by speaking to a member of staff directly involved with the treatment, or their manager, as this is often the quickest way to put things right.

If you have been unable to resolve your concern through the service, please contact the Patient Advice and Liaison Service (PALS).

Compliments and complaints about health providers commissioned by the CCG

Buckinghamshire Healthcare NHS Trust

To compliment or complain about health services provided by Buckinghamshire Healthcare NHS Trust – such as paediatrics, therapies and nursing – contact PALS.

Oxford Health NHS Foundation Trust

To compliment or complain about health services provided by Oxford Health NHS Foundation Trust – such as Child and Adolescent Mental Health Services (CAMHS) or continuing care – contact PALS.

Complaints about South Central Ambulance Service

To make a compliment or complaint about South Central Ambulance Service, you can:

  • telephone: 0300 123 928
  • email patient experience

Frimley Health NHS Foundation Trust

To make a compliment or complaint about Frimley Health NHS Foundation Trust (Wexham Park Hospital only), you can:

  • telephone: 0300 615 3365
  • email PALS

Compliments and complaints about your GP, dentist, pharmacist or optician

You should first contact the practice as this is often the quickest way to put things right and they will have their own complaints procedure.

If that does not work, you can contact NHS England to complain or give feedback.

  • telephone: 0300 311 2233
  • email NHS England
  • by post:
    NHS England
    PO Box 16738
    Redditch
    B97 9PT

If you are making a complaint, please state: ‘For the attention of the complaints team' in the subject line.

The NHS complaints procedure cannot be used to deal with complaints about private medical treatment you have paid for, or events for which you are already taking legal action.

You can also contact Healthwatch Bucks, an independent organisation whose role is to ensure that health and social care services put the experiences of people at the heart of their work.